Shipping:

Shipment processing time

All orders are processed within 5 business days, Order are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. if there will be a significant delay in shipment of your order, we will contact you via email of phone.

Shipment rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout

Shipment confirmation & order tracking

You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Damages

We are not liable for any product damaged or lost during shipping. if you received your order damaged, please contact the shipment carrier to file a claim.

Return and Refund Policy:  

You are always welcome to return or exchange the products purchased at  Dnimreven. 

You have 30 days to decide if an item is right for you. The items must be  returned to Dnimreven address in proper condition and in  manufacturer’s packaging unless returned as faulty or damaged. 

Refund Options 

We offer several methods of compensation for a returned item if the product  is undamaged and the package is in proper condition: 

Replacement: We will replace the item with another one of better quality,  different size, or color. 

Money refund. We will return the cost of the item you spent to purchase. 

Gift card. We will give a Gift card equal to the cost of the item (or larger)  to be used on our Site with another purchase.

Although you are free to choose preferred compensation, we reserve the  right to change the list of available compensation options depending on the  items returned, customer location, banking peculiarities, or other reasons  creating difficulties or inconveniences whether for Dnimreven or for  customers. 

How to Return a Purchased Item 

Fill out your return form correctly with your order number, the product you  are returning, the reason for the return, and if you are waiting for a refund or an exchange. If you do not mention your order number, we won’t be able to  process your return. 

Repackage the item in the original box and packaging. 

Take your parcel to any Post Office and obtain proof of postage for the  tracking number – this will speed up the process and will legitimize that your  parcel is on its way back to us. 

The address for returns is: 

 3750 Gunn Hwy Suite 306 Tampa 33618

The shipping cost for the returned items is paid by you. We will compensate  the shipping charges in case of returning damaged, faulty, or incorrect items. 

What Happens Next 

We’ll send you an email as soon as we’ve received your return in its original  condition and processed your return. 

A returned item will be inspected upon arrival. 

If the condition an item has been returned in is inappropriate (e.g. tags  have been removed or there are signs of wear) and we’re unable to put it  back into stock, we may not be able to accept your return and we may  have to send it back to you. 

If the condition of a returned item is appropriate, you will receive compensation within 10 business days depending on the payment  method you used for purchasing the returned item. 

If you paid by credit/debit card, we will refund the balance of your  credit/debit card. 

If you paid using PayPal, we will refund the balance to your PayPal  account. 

If you use a Gift card to purchase the returned item, we will refund the  paid money to the balance of the credit/debit card or PayPal account  (whatever was used) and will provide you with a new Gift card as, due to  our internal rules, any Gift card can’t be used twice or more time. 

Returning a Damaged or Faulty Item 

We are sorry that you received a damaged or faulty item. 

Please return this item to us as soon as possible so that we could process the  refund. If you’re unable to return the item, please contact our Customer care  service at Dumblotus@gmail.com

Please bear in mind that all items are inspected on return. 

Returning an Incorrect Item 

If one of the items you received isn't what you ordered, please send it back  to us, and once inspected, we'll refund you as soon as it's arrived back at our  warehouse.

Non-refundable Items 

We do not refund the products that are not eligible for return. 

Non-refundable (non-returnable) products: 

"Final Sale" items 

Gift Cards 

We do our best to maintain the best accuracy of the non-refundable list, but  the list may not include all applicable variants. 

For more information on product-specific return policies, contact our  Customer care service at Dumblotus@gmail.com.